1. INTRODUCTION
This Privacy Policy explains how Innotech Software Limited (“Company”, “we”, “us” or “our”) collects, uses, stores and otherwise handles personal information when you visit our website, communicate with us or use any services or features made available through the website.
We respect the privacy of individuals whose personal information we receive and take appropriate measures to handle such information responsibly. This Privacy Policy describes the types of information we may collect, the purposes for which it may be used, the circumstances in which it may be shared and the rights available to individuals in relation to their personal information.
By using our website or providing personal information to us, you acknowledge that your information may be handled in accordance with this Privacy Policy.
2. COMPANY DETAILS
For the purposes of applicable data protection legislation, Innotech Software Limited is responsible for the processing of personal information described in this Privacy Policy.
Company details:
- Legal name: Innotech Software Limited
- Registration number: 17123799
- Registered address: 167-169 Great Portland Street, London, England, W1W 5PF
- Contact email: info@innotechsoftwarelimited.com
If you have any questions about this Privacy Policy or would like to contact us regarding the use of your personal information, please use the contact details provided above.
3. INFORMATION WE COLLECT
The information we collect depends on how you interact with our website and communicate with us. We may receive information directly from you or collect certain technical information automatically when you use the website.
Information you provide to us
You may provide personal information when you complete a contact form, send us an enquiry, communicate with us by email or otherwise contact us.
This information may include:
- your name;
- email address;
- company or organisation name, where provided;
- information contained in your enquiry or message;
- information included in subsequent correspondence; and
- any other information you voluntarily provide to us.
You are not generally required to provide more information than is reasonably necessary for us to respond to your enquiry or provide the requested information.
Technical and usage information
When you access our website, certain information may be collected automatically by the website, its hosting environment or technologies used on the website.
Depending on the configuration of the website, this may include:
- IP address;
- browser type and version;
- device type;
- operating system;
- language and general location information;
- date and time of access;
- pages viewed and time spent on the website;
- referring website or source;
- technical information about the connection; and
- information about how you interact with the website.
This information is generally used to operate, maintain and improve the website, understand how it is used and identify technical or security issues.
4. INFORMATION YOU SHOULD NOT SUBMIT
The website is not intended to collect sensitive or highly confidential personal information through its contact forms or other public-facing features.
Please avoid submitting information that is not necessary for your enquiry, including sensitive personal information, identity documents, financial account details, passwords or other confidential information.
If such information is necessary for a particular business relationship, we will provide an appropriate method for exchanging it.
5. HOW WE USE PERSONAL INFORMATION
We use personal information only where there is a legitimate reason to do so and for purposes connected with our business activities and interactions with website users.
Depending on the circumstances, personal information may be used to:
- receive, review and respond to enquiries;
- communicate with individuals who contact us;
- provide information requested through the website;
- discuss potential projects, services or business opportunities;
- prepare proposals, quotations or other relevant business materials;
- provide and administer services;
- manage existing or potential business relationships;
- maintain and improve the website and its functionality;
- monitor website performance and identify technical problems;
- maintain the security of our systems and website;
- prevent, detect and address misuse or unauthorised activity;
- maintain appropriate business and administrative records;
- comply with applicable legal and regulatory requirements; and
- establish, exercise or defend our legal rights where necessary.
We will not use personal information for purposes that are materially different from those described above without taking appropriate steps to provide additional information or obtain consent where this is required.
6. CONTACT FORM AND ENQUIRIES
Our website may include a contact form through which visitors can send enquiries to us.
The form may request the following information:
- Name
- Message
The information submitted through the contact form will be used to understand the nature of the enquiry and communicate with the person who submitted it.
Where appropriate, information provided through the contact form may also be used to follow up on a business enquiry, discuss requested services or provide further information requested by the individual.
We may retain information relating to an enquiry, including correspondence, for as long as reasonably necessary to deal with the enquiry, maintain appropriate records or address any subsequent communication.
Where consent is requested through the contact form, the relevant checkbox will be presented separately and will not be selected by default.
7. LEGAL GROUNDS FOR PROCESSING
We process personal information only where there is an applicable legal basis for doing so.
Depending on the nature and purpose of the processing, the relevant basis may include:
- Contractual necessity
We may process personal information where this is necessary to enter into or perform a contract, or to take steps requested by an individual before entering into a contract.
- Legitimate interests
We may process information where this is reasonably necessary for our legitimate business interests, provided that such interests are not overridden by the individual’s rights and interests.
This may include managing business communications, operating and improving our website, maintaining information security, managing business relationships and protecting our legal or commercial interests.
- Consent
In certain circumstances, we may ask for your consent before using personal information for a particular purpose.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent will not affect processing carried out before the withdrawal.
- Legal requirements
We may process personal information where this is necessary to comply with a legal or regulatory obligation applicable to us.
The legal basis relied upon will depend on the particular circumstances and the purpose for which the information is processed.
8. DISCLOSURE OF PERSONAL INFORMATION
We do not sell personal information or make it available to third parties for their own marketing purposes.
Information may, however, be disclosed where this is necessary for the purposes described in this Privacy Policy or where we are otherwise permitted or required to do so.
Depending on the circumstances, recipients may include:
- website hosting and infrastructure providers;
- IT and technical service providers;
- email and communication platforms;
- software and other technology providers used in the operation of our business;
- professional advisers, including legal, accounting or other advisers;
- auditors and other professional service providers;
- insurers or financial institutions, where relevant;
- governmental authorities, regulators or public bodies where required; and
- other parties where disclosure is necessary to protect our rights or comply with a legal obligation.
Where third parties process personal information on our behalf, we take appropriate steps to establish requirements concerning the handling, confidentiality and security of that information.
9. INTERNATIONAL DATA TRANSFERS
Some of the service providers or other recipients we work with may be located outside the country in which you are located.
Where personal information is transferred to, stored in or accessed from another country, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.
Depending on the circumstances, appropriate safeguards may include an adequacy decision, contractual protections or another lawful transfer mechanism.
Further information about a particular international transfer may be available upon request.
10. DATA RETENTION
We retain personal information only for as long as there is a reasonable business, legal or operational need to keep it.
The applicable retention period depends on the type of information, the reason it was collected and any legal or regulatory requirements that may apply.
For example, information relating to an enquiry may be retained for a reasonable period after the enquiry has been addressed in order to maintain records and deal with any further communication.
Information associated with an ongoing business relationship may be retained for the duration of that relationship and for an appropriate period afterwards.
Where information is subject to a legal or regulatory retention requirement, it will be retained for the period required by the relevant obligation.
Once personal information is no longer required, we will take reasonable steps to delete it, anonymise it or otherwise dispose of it securely.
11. INFORMATION SECURITY
We take reasonable technical and organisational measures designed to protect personal information from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
The measures applied may include access restrictions, authentication controls, secure storage, system monitoring and other safeguards appropriate to the nature of the information and the circumstances in which it is processed.
Access to personal information is limited to individuals and service providers who require it for legitimate business purposes.
Although we take reasonable precautions to protect information, no method of transmitting or storing information electronically can be considered completely secure. We therefore cannot guarantee that information transmitted through the internet will always remain completely secure.
12. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances and applicable law, you may have certain rights in relation to your personal information.
These may include the right to:
- request access to personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- request deletion of personal information in certain circumstances;
- ask us to restrict the processing of your information;
- object to particular types of processing;
- request the transfer of certain information to another organisation where applicable;
- withdraw consent where processing is based on consent; and
- raise a complaint with the relevant data protection authority.
These rights are not absolute and may be subject to conditions or exceptions provided by applicable law.
If you wish to exercise any of these rights, please contact us using the details provided in this Privacy Policy. We may need to request additional information to verify your identity before processing a request.
13. PRIVACY REQUESTS AND COMPLAINTS
If you have a question, concern or request relating to the way we handle your personal information, we encourage you to contact us first so that we have an opportunity to review the matter.
You can contact us using the contact details provided in this Privacy Policy. When submitting a request, please provide sufficient information for us to understand the nature of your enquiry and, where necessary, verify your identity.
We will review and respond to requests within the timeframe required by applicable law.
If you remain dissatisfied with the way your personal information has been handled, you may have the right to contact the relevant data protection supervisory authority.
14. CHILDREN’S INFORMATION
Our website is not directed specifically at children.
We do not knowingly request or collect personal information from children through the website. If we become aware that personal information belonging to a child has been submitted to us through the website without an appropriate legal basis, we will take reasonable steps to address the situation.
If you believe that a child may have provided personal information to us, please contact us using the details set out in this Privacy Policy.
15. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites, applications or services operated by third parties.
These external websites are not controlled by us, and this Privacy Policy does not apply to the way those third parties collect or use personal information.
We recommend reviewing the privacy notices of any external website or service before providing personal information through it.
We are not responsible for the content, security or privacy practices of third-party websites or services.
16. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, maintain security and, where applicable, analyse website performance.
The specific cookies and technologies used may vary depending on the services and tools implemented on the website.
Where applicable law requires consent for the use of particular cookies or similar technologies, we will provide an appropriate mechanism for users to manage their preferences.
More information about the cookies used on the website, their purposes and available choices is provided in our Cookie Policy.
17. CHANGES TO THIS PRIVACY POLICY
We may revise this Privacy Policy from time to time to reflect changes in our business, website, services, information-handling practices or applicable legal requirements.
When we make changes, the updated version will be published on this page together with a revised “Last updated” date.
Where a change is significant and applicable law requires us to provide additional notice, we will take appropriate steps to inform affected individuals.
We recommend reviewing this Privacy Policy periodically to remain informed about how we handle personal information.
18. CONTACT INFORMATION
For any questions, requests or concerns relating to this Privacy Policy or the processing of personal information, please contact us:
Innotech Software Limited
Registration number: 17123799
Registered address: 167-169 Great Portland Street, London, England, W1W 5PF
Email: info@innotechsoftwarelimited.com
Last updated: 10/08/2026